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Gig Worker Support Service complaint handling policy

The Gig Worker Support Service (GWSS) wound up on 30 June 2024.

While we made every effort to ensure that your experience with the GWSS was a positive one, we acknowledge that there may be instances where people were not fully satisfied with the service they received.

You may lodge a complaint with a Victorian complaint and dispute resolution body, usually the Victorian Ombudsman.

The Victorian Ombudsman can be contacted between 9am to 5pm, Monday to Friday on (03) 9613 6222(opens in a new window) or by using their online complaint form(opens in a new window).

Some helpful information to include is:

  • date of the matter
  • your GWSS reference number
  • who you spoke or corresponded with
  • a summary on how and why we may not have met your expectations.

Updated