What is happening now?
Did you know the DFFH Information Sharing Team is expecting to receive around 12,000 CISS and FVISS requests for Child Protection information this financial year?
While we try and process requests as quickly as possible, we often have to come back and ask for more information.
So….we’ve made some small (but we think important) changes to our webform so it’s clearer and easier to use and cuts down on the need to email back and forth.
DFFH webform changes
Authorised professionals can use the webform for requests under the schemes for Child Protection information.
If you’re a regular requester to the department, you may have noticed the following changes:
- Contact information: Requestors are now asked to include a phone number, enabling us to be able to ring and discuss your request directly if needed.
- Funding stream: This updated field helps us verify your program area’s status as an Information Sharing Entity (not all areas in your organisation may be prescribed).
- Status prompts: Prompts have been added to help requestors consider their Information Sharing Entity status and the purpose of their request, particularly for those seeking information about an alleged person using violence.
- Specific information prompts: Guidance has been added on requesting specific information when that’s all that’s needed (such as the most recent Child Protection case information). This helps us turn around responses faster.
- Threshold wording: Wording changes have been made emphasising the need to provide sufficient information to meet the scheme’s thresholds.
- Expandable text boxes: Text boxes can be enlarged for improved visibility and space for detailed information entry.
- Primary person prompt: A prompt has been added for the primary person of the request to be added first for easier database searches.
- Mandatory seeking views fields: These fields have been made mandatory to ensure that consideration is given to a victim survivor and/or child’s agency when seeking their confidential information.
Please let us know if there are any issues.
DFFH webform changes
Updated