Online complaints form

We are committed to handling complaints fairly, efficiently and effectively.

Under the Cladding Safety Victoria Act 2020, complaints must be provided in writing. Complete the form below to lodge a complaint.

What happens after you lodge a complaint?

We will acknowledge your complaint in writing within 3 working days.

Your complaint will then be assessed and responded to within 10 working days. If we are unable to provide a response within this time or need more information from you, we’ll keep you informed of our progress and update you every five working days thereafter.

Tell us about you

We will only use your contact details to respond to you and won't share these details with anyone else without gaining your consent as below. If you wish to remain anonymous, please leave the below fields blank.

Title

First name

Last name

Email (preferred)

Phone (mobile)

Phone (work)

Phone (home)

Relationship to the issue

If you've selected other, please specify

Tell us about your complaint

Please provide as much detail as possible to help us understand your complaint. In this section, you can include what happened, where it happened, who was involved, when it happened and/or details of a decision that has been made which has led to this complaint.(Required)

If this complaint relates to a specific property or building, provide details below.

Consent to contact a third party

For the purposes of investigating your complaint we may need to contact a third party, including the person or body you may have complained about. Do you agree to allow us to contact them and to disclose any details you’ve listed in this complaint necessary so we can fully investigate your concerns?(Required)

Yes

No (I'd like to discuss this further before making a decision)

Privacy collection notice

The Department of Government Services (DGS) collects your personal information on behalf of Cladding Safety Victoria and discloses that information to Cladding Safety Victoria for the purpose of responding to your enquiry.

If you choose not to provide your contact information, we may not be able to contact you regarding your enquiry.

If you have questions about how your personal information will be handled or would like to gain access to your personal information, you can contact Cladding Safety Victoria.

We're using the services of Drupal 10 to administer this form. The information that you provide is stored by the Department of Government Services (DGS) on the Microsoft Azure infrastructure in Sydney, Australia.

For more information on our handling of any personal information, please refer to our privacy page.

I have read and understand how the Department of Government Services (DGS) stores information. (Required)

Important email

Updated 9 June 2021