In July 2025 the Victorian Government implemented the first phase of the Victorian Early Childhood Workforce Register (Workforce Register).
A reminder that the next quarterly update for the Workforce Register closes on Friday 5 December 2025.
As part of their funding requirement, approved service providers must:
- review their workforce information in Arrival
- add or update the information if there have been changes
- record details about all recruitment agency staff who have worked at the service since Friday 1 August 2025
- confirm the information is up to date and accurate using the new confirmation functionality.
Arrival has had a system update to make it easier for providers to confirm this information has been reviewed and is correct.
Recruitment agency staff
The scope of the Workforce Register has expanded to include recruitment agency staff. It applies to any agency staff that have worked at the service from 1 August 2025.
Providers must record information in Arrival about all agency staff who have direct contact with children as part of their usual duties. As with employees, this applies to agency staff that work in any room across the service. It includes staff that, for example, might work with children under 3.
Agency staff will need to be recorded on the ‘Workforce’ tile in Arrival.
The following information must be recorded:
- preferred name
- full street address (home)
- mobile phone number (personal)
- email address (personal)
- Working with Children Check (WWCC) number
- WWCC – date/month/year.
- *recruitment agency trading name (selected using a drop-down menu in Arrival, or entered in a free text box)
- *dates an agency staff member worked (with options to select as ‘single’, ‘multiple’ or ‘reoccurring’ day/s).
* New functions in Arrival that need to be entered for agency staff.
Service providers who receive kindergarten funding must add agency staff to the Workforce Register by Friday 5 December 2025.
Find out more
Updated guidance for using Arrival is available through the ‘Help’ link at the top right-hand corner of your Arrival system screen.
For technical support with using the system, please contact the Arrival Helpdesk:
- phone: 1800 614 810 between 9 am and 5 pm Monday to Friday
- email: Arrival.Helpdesk@education.vic.gov.au
If you have any other questions, please contact your local Early Childhood Improvement Branch.
Updated