Strategic directions

Image of two older people viewing a passenger information display near a bus.

To support achieving our vision and objectives for accessibility, a series of strategic directions are identified in this Strategic Framework that outline key approaches that can be taken to improve accessibility. The strategic directions help embed the principles identified in the Strategic Framework and are grouped into four categories:

Asset strategic directions aim to:
- ensure priorities for the most critical and beneficial improvements are considered as funding becomes available
- make it easier for DTP, transport agencies and local governments to embed and achieve accessibility outcomes
- avoid the need for costly rethinking of approaches by considering accessibility at all stages of decision making rather than as an afterthought.
Journey strategic directions:
- explore opportunities to bridge the gaps between the limited options currently available so it is easier for a wider range of people to use transport
- better align available services through timetable coordination, tools and contractual arrangements
- help provide greater flexibility for people to take journeys when and where they wish.
Organisation Culture and Public Behaviour strategic directions deliver improvements through:
- staff training for frontline and other staff, drawing on lived experiences of disability
- employing people with disability and diverse backgrounds
- sharing stories and images or running campaigns that demonstrate equitable access for people with disability using the public transport network.
Information and Innovation strategic directions aim to:
- fill data gaps
- make information available so that people with disability can plan their journeys more easily, both before and during journeys, when the system is operating normally and when it is disrupted
- ensure information is accessible.

Updated 2 October 2024