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Appendices

Further information on the roles and responsibility matrix and links to more training and resources on accessible communication.

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Appendix 1 — roles and responsibility matrix

In this table the word ‘content’ is used to describe all forms of information and communication detailed under the scope above.

TaskWhoRole
Identify target audience

Policy/program staff

Communications

Digital

Campaigns

Determine the best medium for communication based on the target audience i.e. audio, video, web copy, print ads, social media.
Draft content

Communications

Digital

Policy/program staff

Campaigns

Marketing or comms agencies

Ensure content is:

  • correct, complete and current
  • written in plain language
  • has a reading level of Year 8
  • meets Brand Victoria guidelines.
Edit and proofreadManagers
  • Review content for grammar, spelling and style according to Whole of Victorian Government (WoVG) style guide
  • Change content to ensure it meets this policy
  • Give feedback (if any) to author.
Approve

Managers

Executive

  • Confirm content meets this policy
  • Approve content
PublishDigital publishers
  • Provide final check that content meets this policy, paying close attention to WCAG
  • Give feedback (if any) to content author and manager
  • Do not publish content and return to the approver if it does not meet this policy
  • Publish content online if it meets this policy.

Appendix 2 — training and resources available

Training

  1. The Department of Government Services and Department of Energy, Environment and Climate Action provide a monthly training. Visit the SDP community of practice on the Innovation Network.
  2. The plain language community of practice has three training sessions available
    1. Plain language part 1: word choices
    2. Plain language part 2: formatting
    3. Plain language part 3: collaboration
  3. Most departments have access to a Plain language writing for government eLearn on their Learning Management System.

Resources

Victorian Government digital guides

A variety of digital guides to make it easier to understand and implement your responsibilities. There are more than 15 guides covering different elements of digital accessibility.

Plain language toolkit

A plain language toolkit on the Innovation Network with resources to help you to write in plain language. Includes training, guidance, toolkits, and podcasts.

Online accessibility toolkit

The South Australian Government’s Online Accessibility Toolkit (accessibility.sa.gov.au) is a free publicly available online resource.

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