Victorian Government Social Media Operational Policy

• Why is this policy important?

  Social media platforms provide significant opportunities for Victorian Government departments, agencies and entities to engage with the public.

• Scope

  The Social Media Moderation Policy is relevant to all Victorian Government departments, agencies and entities operating official social media accounts or undertaking paid social media advertising.

• Requirements

  At a minimum, official social media account owners must identify posts that are likely to attract defamatory comments as well as any mitigating and moderation actions required.

• Policy checklist

  Use this checklist to determine what actions your team needs to take to address the requirements of the policy.

Updated 12 September 2025