Community guidelines for social media
We value the comments and contributions we receive on social media. In using the Department’s social media channels, all users and participants must follow our community guidelines to keep the channels welcoming and beneficial to the whole community.
Please keep all comments and discussion respectful and courteous. We may remove or report posts, comments, or links that we consider:
- disrespectful toward another person
- may make another person feel unsafe
- discriminatory, defamatory, racist or offensive
- false, misleading, off-topic, inflammatory or repetitive
- commercial content, advertisements, or spam
- campaigning for a product, service, cause or initiative
- infringement of the privacy, intellectual property or legal rights of others
- any other material we consider to be inappropriate.
We retain the right to block a user whose posts or comments include any of the above.
The following accounts are monitored by the Department of Premier and Cabinet Monday to Friday, 9 am - 5 pm AEST:
- Australia Day Victoria Facebook
- Australiadayvic Instagram
- AustraliaDayVic X (formerly Twitter)
- Department of Premier and Cabinet LinkedIn
- VicGovAu X (formerly Twitter)
- Victorian Government LinkedIn
The views, opinions, and information expressed in user-generated comments remain with the authors and do not necessarily reflect those of the Victorian Government.
For more information about on our data collection practices, visit our privacy policy.
Provide feedback or make a complaint
If you see anything on DPC managed social media accounts that you think is inappropriate, potentially defamatory or doesn’t meet our community guidelines, you can make a complaint.
You can provide feedback or make a complaint by:
- filling out our online form below
- emailing content@dpc.vic.gov.au
If you make a complaint, our social media team will evaluate if the content/comment meets our community guidelines and make a decision as soon as possible. During this process, we may reach out to you for more information.
Once decision has been made, we will notify you of the outcome.
If you are unhappy with the outcome of this process, you may wish to complain to the Victorian Ombudsman by completing the online complaint form or by calling (03) 9613 6222 or 1800 806 314 in regional areas.
To receive a response, please include your:
- name
- contact number and/or,
- email address.
Our complaint process is confidential. No confidential information is shared, and your privacy is protected.
All community members and stakeholders are treated with courtesy and respect.
What happens once a complaint is made
If you provide contact details, you will be contacted within 3 working days to tell you how we will address your feedback or complaint.
Submit your complaint
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