Complaints about services
You can complain to the service, or to the department, if you have concerns about:
- the safety, health or wellbeing of children
- the behaviours and practices of staff at an early childhood service
- if you believe there have been any incidents of physical and sexual abuse of a child, at an early childhood service
- the relevant legislation has been contravened (either the Education and Care Services National Law Act(opens in a new window) or the Children's Services Act(opens in a new window)).
Visit Make a complaint about child care or children's services for more information.
Complaints about regulation staff
You can make a complaint about:
- a Quality Assessment and Regulation Division (QARD) staff member
- your satisfaction with the action taken by QARD.
To make a complaint or give feedback, contact your local QARD regional office. Visit Quality Assessment and Regulation Regional Office contacts(opens in a new window) for details about your closest office.
If your regional office cannot resolve your complaint, please complete the complaint form and send it to: quality.assessment.regulation@education.vic.gov.au(opens in a new window).
- Complaint form (PDF, 716KB)(opens in a new window)
- Complaint form (DOCX 322KB)(opens in a new window)
When you lodge a complaint, we will:
- acknowledge your complaint
- contact you if we require further information
- aim to resolve your complaint promptly
- provide you with a written response that is clear and informative
- help you contact the right person if you are not satisfied with the outcome of your complaint.
For more information, refer to our Complaints Procedure Framework:
- Complaints Procedure Framework (PDF, 541.61KB)(opens in a new window)
- Complaints Procedure Framework (DOCX, 636.9KB)(opens in a new window)
You can also telephone 1300 307 415 to discuss your complaint between 9.00am - 5.00pm Monday to Friday.
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